New VentureTel.app Feature: Sharing is Caring (About Contacts!)

Written on October 16, 2024.

Hey VentureTel users! We've got some exciting news about a fresh update to your favorite business communication app. Ever wished you didn't have to manually add every single contact to your VentureTel app? Well, wish granted! With the latest app update, you can now share contacts across your entire team. This means no more duplicate entries or outdated information. Add a new contact once, and everyone in your organization can access it (unless you mark it as private, of course!). Why We Think You'll Love It: Effortless Teamwork: Connect with colleagues and clients seamlessly. Time-Saver: No more tedious manual entry or searching for numbers. Fewer Mistakes: Everyone's on the same page with the...

VoIP vs. Traditional Phone Systems: A Head-to-Head Comparison for Your Business

Written on August 7, 2024.

Choosing the right phone system is a critical decision for any business, big or small. It's the backbone of your communication, impacting customer service, team collaboration, and overall efficiency. But with two main options on the table – VoIP (Voice over Internet Protocol) and traditional landline systems – how do you decide which is the best fit for your needs? Let's break down the key differences and weigh the pros and cons of each: Traditional Phone Systems (Landlines): How it Works: Relies on physical copper wires to transmit voice data. Pros: Reliable Call Quality: Typically offers excellent call quality, especially in areas with stable phone lines. Familiar Technology: Many businesses...

Business Texting: The Secret to Customer Happiness, Retention, and Success

Written on March 27, 2024.

Modern businesses can't afford to ignore the undeniable power of business texting. This communication channel offers a direct line to enhanced customer relationships, driving higher satisfaction and long-term loyalty. Business Texting: Why It's Essential for Your Business Phone Service Customers Demand Immediacy: Text messaging delivers the speed customers expect. Solve problems swiftly and eliminate the frustration of email delays and phone tag. Personalized Communication Wins: Texting adds a unique layer of personalization to your business phone service. Build rapport and trust with conversational, direct communication. Convenience is Key: Consumers want solutions on their terms. Enabling texting with...

VentureTel makes business VoIP easy and reliable.

Unlock the Power of Voicemail Transcription on VentureTel

Written on February 27, 2024.

If you're always on the go, listening to voicemail messages can be inconvenient or even impossible. That's where VentureTel's voicemail transcription feature comes in, transforming your voicemails into easily readable text. How to Access Your Voicemail Transcriptions There are two main ways to find your voicemail transcripts: VentureTel Web Portal: Log into your VentureTel account. Navigate to the "Voicemail" section. You'll see your voicemail transcripts displayed alongside the corresponding audio messages. Email Notifications: If you've enabled voicemail-to-email notifications, you'll find your voicemail transcripts conveniently included within the email body. Why You'll Love Voicemail Transcription ...

What is SIP ALG?

Written on February 21, 2023.

SIP ALG (Application Layer Gateway) is a feature included in some routers and firewalls. It's intended to help with NAT traversal (allowing devices behind a router to communicate with the outside internet). Why SIP ALG is problematic for VoIP Although well-intentioned, SIP ALG implementations on many routers are flawed. They attempt to modify SIP (Session Initiation Protocol) packets, which are essential for setting up and managing VoIP calls. This modification by SIP ALG often breaks core VoIP functionality, leading to issues such as: One-way audio (you can hear but not be heard, or vice-versa) Dropped calls Registration problems (phones unable to connect to the VoIP service) Inability to call certain...

Mobile App Updates April 2022

Written on May 2, 2022.

We've made a handful of improvements to the VentureTel SMS mobile app for iPhone and Android. Simply update (or download) the app from the Apple App Store or Google Play Store. The improvements are primarily improvements to speed and overall performance improvements. Here's the list of updates to the app: Improved the text size and display when a users font size on their phone is set to be larger. Previously, you couldn't see the full name, or text would overlap - this should be improved. We added paging to the list of conversations - when a user had a lot of different conversations (which tends to happen over time), it could be slow to load when switching between numbers or when switching back to the...

Final Business Texting App Update of 2021

Written on January 10, 2022.

We hope 2021 was a great year for you! We at VentureTel are definitely grateful for a wonderful year, and excited for what 2022 will bring. Finishing out 2021 we had one last update of our texting app for business. We think things are really starting to come together with our SMS for business services that accompany our VoIP platform and these features are all included with our VentureTel Cloud based VoIP platform. If you aren't using texting in your business communications yet, let's chat and give it a try - you might be surprised at the number of people that are already trying to text you. The end of 2021 update includes several improvements and enhancements from improved speed and performance to a few new...

Summer 2021 VentureTel.app Updates

Written on June 23, 2021.

It's been a while since we posted an update, not because we haven't been doing anything though. We've implemented several new features to our business texting app over the last several months and finally have just released those updates. Almost all these updates come from requests made by our clients. Below is a list of many of the enhancements and improvements released in our June 2021 update. Still don't see something in the VentureTel app for texting and managing your business voice account? Let us know and hopefully we can get it incorporated into one of our next updates. Admin Functions Call Reporting - With the new call reporting app available from the admin dashboard in VentureTel.app, administrators...

Automatically engage missed callers via text

Written on October 21, 2020.

For small businesses (and big businesses too) inbound calls are potential new business so missing that call just means you're letting the competition have your customers. Nearly 80% of people won't leave a voicemail message while the open rate on a text message is nearly 98%. That's why we have VentureTel SMS automations. Imagine you're trying to find a new Dentist and so you go to google and search for the best local dentists, and start calling down the list. The first dentist no one answers (probably cause they are the best dentist and really busy) and it goes to voicemail, so you hang up (cause face it, you're part of that 80%) and call the next dentist on the list. Lucky for him he's only slightly less...

VentureTel Business VoIP Service Updates | September 2020 Updates

Written on October 5, 2020.

Time continues to fly and with the end of September brings additional improvements to VentureTel.app and the VentureTel Mobile Apps. In our most recent update we introduces the VentureTel SMS mobile app, which has been received well by our users and we're working to make improvements from your suggestions. This month we released a major update to the VentureTel mobile soft phone app that includes push notifications, greatly increasing the reliability of inbound phone calls - currently this update is only available for iOS, but the Android version is expected to be released within the next few weeks. VentureTel.app Updates and Enhancements We now show call history in the SMS conversation window - when viewing...