Business Texting: The Secret to Customer Happiness, Retention, and Success

Modern businesses can't afford to ignore the undeniable power of business texting. This communication channel offers a direct line to enhanced customer relationships, driving higher satisfaction and long-term loyalty. Business Texting: Why It's Essential for Your Business Phone Service Customers Demand Immediacy: Text messaging delivers the speed customers expect. Solve problems swiftly and eliminate the frustration of email delays and phone tag. Personalized Communication Wins: Texting adds a unique layer of personalization to your business phone service. Build rapport and trust with conversational, direct communication. Convenience is Key: Consumers want solutions on their terms. Enabling texting with...

Unlock the Power of Voicemail Transcription on VentureTel

If you're always on the go, listening to voicemail messages can be inconvenient or even impossible. That's where VentureTel's voicemail transcription feature comes in, transforming your voicemails into easily readable text. How to Access Your Voicemail Transcriptions There are two main ways to find your voicemail transcripts: VentureTel Web Portal: Log into your VentureTel account. Navigate to the "Voicemail" section. You'll see your voicemail transcripts displayed alongside the corresponding audio messages. Email Notifications: If you've enabled voicemail-to-email notifications, you'll find your voicemail transcripts conveniently included within the email body. Why You'll Love Voicemail Transcription ...

What is SIP ALG?

SIP ALG (Application Layer Gateway) is a feature included in some routers and firewalls. It's intended to help with NAT traversal (allowing devices behind a router to communicate with the outside internet). Why SIP ALG is problematic for VoIP Although well-intentioned, SIP ALG implementations on many routers are flawed. They attempt to modify SIP (Session Initiation Protocol) packets, which are essential for setting up and managing VoIP calls.  This modification by SIP ALG often breaks core VoIP functionality, leading to issues such as: One-way audio (you can hear but not be heard, or vice-versa) Dropped calls Registration problems (phones unable to connect to the VoIP service) Inability to call certain...

Mobile App Updates April 2022

We've made a handful of improvements to the VentureTel SMS mobile app for iPhone and Android.  Simply update (or download) the app from the Apple App Store or Google Play Store.  The improvements are primarily improvements to speed and overall performance improvements. Here's the list of updates to the app: Improved the text size and display when a users font size on their phone is set to be larger.  Previously, you couldn't see the full name, or text would overlap - this should be improved. We added paging to the list of conversations - when a user had a lot of different conversations (which tends to happen over time), it could be slow to load when switching between numbers or when switching back to the...
Business Texting Service

Final Business Texting App Update of 2021

We hope 2021 was a great year for you!  We at VentureTel are definitely grateful for a wonderful year, and excited for what 2022 will bring.  Finishing out 2021 we had one last update of our texting app for business.  We think things are really starting to come together with our SMS for business services that accompany our VoIP platform and these features are all included with our VentureTel Cloud based VoIP platform.  If you aren't using texting in your business communications yet, let's chat and give it a try - you might be surprised at the number of people that are already trying to text you. The end of 2021 update includes several improvements and enhancements from improved speed and performance to a few new...
Summer 2021 Updates

Summer 2021 Updates

It's been a while since we posted an update, not because we haven't been doing anything though.  We've implemented several new features to our business texting app over the last several months and finally have just released those updates.  Almost all these updates come from requests made by our clients.  Below is a list of many of the enhancements and improvements released in our June 2021 update.  Still don't see something in the VentureTel app for texting and managing your business voice account?  Let us know and hopefully we can get it incorporated into one of our next updates. Admin Functions Call Reporting - With the new call reporting app available from the admin dashboard in, administrators...
Automatically engage missed callers via text

Automatically engage missed callers via text

For small businesses (and big businesses too) inbound calls are potential new business so missing that call just means you're letting the competition have your customers.  Nearly 80% of people won't leave a voicemail message while the open rate on a text message is nearly 98%.  That's why we have VentureTel SMS automations. Imagine you're trying to find a new Dentist and so you go to google and search for the best local dentists, and start calling down the list.  The first dentist no one answers (probably cause they are the best dentist and really busy) and it goes to voicemail, so you hang up (cause face it, you're part of that 80%) and call the next dentist on the list.  Lucky for him he's only slightly less...
VentureTel Business VoIP Service

VentureTel Business VoIP Service Updates | September 2020 Updates

Time continues to fly and with the end of September brings additional improvements to and the VentureTel Mobile Apps.  In our most recent update we introduces the VentureTel SMS mobile app, which has been received well by our users and we're working to make improvements from your suggestions.  This month we released a major update to the VentureTel mobile soft phone app that includes push notifications, greatly increasing the reliability of inbound phone calls - currently this update is only available for iOS, but the Android version is expected to be released within the next few weeks. Updates and Enhancements We now show call history in the SMS conversation window - when viewing...
Business Texting Updates for

Business Texting Updates for | August 2020

We're excited for the updates this month for texting services for business, the biggest update to VentureTel's business phone service is the initial beta launch of the mobile app that gives end users access to business texting while on the go in addition to basic management features for end users, like call forwarding, find me settings, and access to visual voicemail for your VoIP account. You can download the VentureTel SMS app for iOS in the App Store and for Android in the Play Store. In addition to the release of the mobile app for business texting, several improvements and bug fixes have been made to New Features and Enhancements The "Favorites" tab in the conversations list has been...

July 2020 updates

Summer is nearly over :( but our dev team has still been working away on improving the :) and incorporating your suggestions to make our business text messaging and phone user app better.  In addition to several minor improvements and bug fixes, this month's release includes adding faxing capabilities to the app and access to the main voicemail box for users.   Below is a listing of updates in the July release of the  As always we look forward to your feedback and suggestions. Added Faxing Functions - users can now send/receive faxes within the interface.  Users can send/receive from the main fax box as well as their own fax box (if one is assigned). Added user...
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